Terms & Conditions

PAYMENT

We process online orders using PayPal & Stripe payment gateways.

If you prefer to make payment and order over the phone please call us : 01-677 2351 and we will be happy to assist you.

All prices displayed on our website are inclusive of VAT @ 23%.

SHIPPING

Shipping charges will be added at checkout. We use a fixed price for shipping and will always deliver the best possible price relating to postage fees. The €6.50 postal charge, where applicable, is for delivery anywhere in Ireland including Northern Ireland. If the shipping cost exceeds our fixed price for overseas customers, we will contact you before we proceed and inform you of the new delivery cost.

DELIVERY

We endeavor to ship all online orders received before 3pm on the same day (Monday to Friday), subject to items being in stock. Weekend orders will be processed on the next working day. Orders are shipped with An Post; please allow 1-3 working days for delivery within Ireland. If you have not received your order by this time please contact us.

Any purchase over a value of 85 euro, for delivery within Ireland, is exempt from a delivery charge. Purchases totaling less than 85.00 euro will be subject to a delivery fee. Please see your shopping cart for details.

RETURN POLICY

  1. By ordering from our website or calling in your order, you agree that you can return the merchandise within 15 days of the shipping date. The exception to this is the Christmas period where we have extended our returns policy. Any purchases made up to 24th December may be returned up until 31st January.  Any returns made after this extended period will not be accepted.
  2. If there is damage to the item upon return, you will be charged for the cost of new parts to replace the damaged parts.
  3. The customer is responsible for shipping costs back to us.
  4. Shipping costs are non-refundable.
  5. A Return Merchandise Authorization (RMA) number must be issued by us before your package is returned or we will deny shipment and the product will be returned to you.
  6. Refunds will be issued within 7 days of goods returned subject to the above conditions.

 

CANCELLATION POLICY

In the event of a customer canceling their order after it has been shipped, the customer will be liable for the shipping costs incurred.

If you wish to cancel your order prior to receiving the goods contact us as soon as possible to help minimize costs. 

SECURITY POLICY

We operate a professional, user-friendly online business, offering the highest levels of security to our customers in a confidential manner.

We are committed to preserving your privacy and maintaining a secure environment for you to shop online with us.

We do not have access to any of your credit card details nor are they retained by us in any way.  We simply get a ‘pass’ or ‘fail’ result from PayPal/Stripe Payments when your card has been processed.

We will constantly monitor our security systems and will inform you of all changes and improvements through our website.

When you create an account with us you will be asked to provide some personal information (name, address, e-mail, phone number) but not your credit card details.

When paying for your goods you will be transferred to our web store provider’s secure payment server, PayPal/Stripe. Your connection to this server will be encrypted thus providing a completely secure environment for your transaction. Credit card details are never held in a clear text format.

A closed padlock icon on your browser signifies the secure connection is in place and the address in your browser’s address bar will begin https://.

We use PayPal and Stripe Payments to process all transactions. PayPal use the very latest security technology to ensure that your card details are completely secure when paying on our site.

 

UPDATES

This site is subject to change from time to time. While we attempt to assure the correctness and timeliness of all material posted on the site, we take no responsibility for errors or omissions which may be the result of technical causes, or otherwise.

The above terms & conditions do not affect your statutory rights.

 

GIFT VOUCHERS

Gift Vouchers are never discounted during SALE promotions. Any variations regarding the value of Gift Vouchers during Sale promotions will only be redeemed at the original value.